Contact Us & FAQ
Contact Us
The fastest, most reliable way to contact us for any questions, issues or concerns is through EMAIL at wearedtftransfers@gmail.com
You can also reach us by phone during business hours only at 912-387-0532, press 3 for We Are DTF Transfers
Emails are answered Monday-Friday.
We ask that you give us 48 hours to respond- we promise we get to every email as quickly as possible.
FAQ (Frequently Asked Questions)
*We will add to this section as need be..
Do you allow add-ons to an order already placed?
Yes, we do currently allow add-ons to orders. You can send us an email to request this and we will instruct you on how to do so properly. Please note that this may add a delay in your order turn-around time. In most cases, we will instruct you to create an additional order on the website for the transfers you need and choose local pickup at checkout in order to combine shipping with your previous order. However, if you chose first-class shipping on your first order, and your order weight total now exceeds 13oz, then your order will have to move up to priority mail, so if a balance is due for this, we will notify you and send a Paypal invoice for the balance. It is also a good idea, to notate in the order notes section at checkout that you "need to combine shipping with order # ."
Can we use your mockups in our own groups?
Yes, you can use any mock-up provided by us on our website or in our Facebook group. We do ask that you use your own watermark over the mock-up when doing so. If you have any questions about this, please feel free to ask.